Effective Date: [15-01-2026]
Website: www.heuboss.com
Brand: HEU BOSS
At HEU BOSS, we believe great products deserve great service. This Customer Support Policy explains how we assist our customers before, during, and after purchase.
By using our website or contacting our support team, you agree to the terms outlined below.
1. Our Commitment to Customers
HEU BOSS is committed to providing:
Friendly and respectful communication
Timely responses to queries
Honest product guidance
Fair resolution of complaints
Professional after-sales support
We value long-term relationships built on trust.
2. Support Channels
Customers can contact HEU BOSS through the following official channels:
? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95
? Website: www.heuboss.com (Contact form / chat if available)
Only these official channels are considered valid for support.
3. Support Hours
Our customer support is available:
Monday to Saturday
10:00 AM to 6:00 PM (Pakistan Standard Time)
Closed on Sundays and public holidays
Messages received outside working hours will be answered on the next working day.
4. Response Time
We aim to respond within:
WhatsApp / Phone: within a few hours during working time
Email queries: within 24–48 hours
Complaint resolution: within 3–5 working days, depending on the case
Complex issues may require additional time, but customers will be kept informed.
5. What Our Support Covers
Our support team can help with:
Product information and guidance
Order status and tracking
Payment issues
Returns, refunds, and exchanges
Complaints about product quality
Technical issues with the website
Seller-related issues (if applicable)
6. Customer Responsibilities
To help us support you effectively, customers are requested to:
Provide correct order number
Share clear images/videos when reporting issues
Communicate respectfully
Provide accurate contact information
Abusive language, threats, or harassment toward our staff will not be tolerated.
7. Complaint Handling
If you are unhappy with any aspect of your experience:
Contact us via email or WhatsApp
Share full details of the issue
Our team will investigate fairly
We will offer the best possible resolution under company policies
Customer satisfaction is our priority, but decisions will be based on evidence and fairness.
8. Limitations of Support
HEU BOSS support does not cover:
Damage caused by customer misuse
Delays caused by courier companies beyond our control
Issues caused by incorrect delivery information provided by the customer
Matters outside HEU BOSS policies
9. Policy Updates
HEU BOSS may update this Support Policy at any time. Updates will be posted on the website and will be effective immediately after publication.
10. Contact Us
For any support-related assistance:
? Email: support@heuboss.com
? Phone / WhatsApp: 0317 468 94 95
? Website: www.heuboss.com
